Refund Policy

Our refund policy.

Effective Date: Monday, August 4, 2025

At NightTechMoon LLC, we are committed to providing exceptional accessibility services and ensuring client satisfaction. This policy explains the conditions under which refunds and cancellations are accepted.

1. General Policy

Our goal is to deliver high-quality work tailored to your accessibility needs. Because our services involve planning, auditing, and development work that begins promptly after engagement, we have the following refund and cancellation terms:

2. Refund Eligibility

  • Before Project Start: If you cancel before any work has begun, you may request a refund, minus any administrative or processing fees incurred during setup.
  • After Project Start: Once work has started, refunds will be considered on a case-by-case basis, depending on:
    • The amount of work already completed
    • Expenses incurred for resources or third-party tools
    • Any non-refundable costs associated with the project
  • Completed Services: Refunds are not available for services that have been fully delivered or completed.

3. Cancellation Process

To cancel a project or service:

  1. Send a written cancellation request to info@nighttechmoon.com
  2. Include your project name, invoice number, and reason for cancellation.
  3. Our team will review your request and provide confirmation along with details regarding any eligible refund.

4. Non-Refundable Items

The following are non-refundable:

  • Administrative and setup fees
  • Completed audits, reports, or consultations
  • Third-party licensing or software fees

5. Refund Timeline

Approved refunds will be processed within 10-15 business days from the date of approval, using the original payment method.

Questions?

If you have any concerns about this policy, please contact us: info@nighttechmoon.com